Delivery & Returns

Delivery

     ✓  Speedy Worldwide Dispatch

Orders are dispatched as quickly as possible. And typically a day after receipt subject to payment having been cleared. Delivery times are 3-10 working days for the UK, 7-10 working days for Europe and 7-15 working days for the Rest of the World. For stock held in the UK, delivery to a UK address is typically 3-5 working days. For stock held in Portugal, delivery to a UK address is 7-10 working days. Deliveries from Portugal are always sent via tracked and signed-for services.

Orders are not dispatched on Saturdays, Sundays or public holidays.

Delivery costs are minimal or FREE (for UK orders over £100 and overseas orders over £150). Maximum standard UK delivery is £5, but typically £1 to £3 for most items. UK orders over £100 are sent free via an appropriate tracked and signed-for service. Due to inconsistencies with certain overseas postal delivery services, all European and Worldwide orders are sent via tracked and signed-for services. This is free for orders over £150.

All orders are sent using Royal Mail and well established courier companies like Parcelforce, FedEx, EXPD and CTT.

Items sent standard delivery are done so at your own risk. For your security, we obtain a Proof of Posting for all such orders. It should be noted that standard delivery items are sent subject to Royal Mail's terms and conditions. This will require the purchaser to make any claim for compensation through their postal service. Zeboose Ltd will do all that it reasonably can to support such claims.

We are happy to quote for additional insurance or alternative delivery methods.

Returns and Exchanges

     ✓  30-Day Money back Guarantee

We want you to be completely satisfied with anything you purchase from Zeboose. And we want your repeat custom. So if you are unhappy with any items supplied, please contact us immediately so we can agree the best course of action to address any issues to your satisfaction. You must contact us within 30 days of receipt otherwise we reserve the right to refuse any claim in part or whole.

If the problem is our fault, we will either replace the items or fully refund your purchase price plus postage (if applicable) for the returned items without question. 

If the problem is not our fault, we will either replace the items or fully refund your purchase price. We will, however, expect you to pay any postage or additional costs incurred.

An item is not returnable if, subsequent to receipt by you, it has been immersed in water or other fluid, marked by an Expert or an Expert Committee, or treated or damaged by any process whatsoever.